Contact support
Email contact@dynamiscode.com or use our contact form. If you are an active client, you may also use the communication channel named in your agreement or project plan.
Response timing depends on the request and the applicable engagement. Any support commitment in a signed agreement takes precedence over this page.
Billing and payments
For an invoice, charge, payment status, cancellation, or refund question, include your company name and the relevant invoice, order, or project reference. Payments may be processed securely by Stripe.
Refund and cancellation eligibility depends on the applicable proposal, order, Statement of Work, subscription terms, or our Terms of Service.
Project and product support
We can route questions about workshops, active engagements, deliverables, account access, and digital products delivered by Dynamis Code.
Include the affected product or project, what you expected to happen, what occurred, and any relevant timestamp or non-sensitive screenshot.
What to include
- Your full name and company
- The email used for the engagement or payment
- The invoice, order, or project reference, when applicable
- A concise description of the issue and its business impact
Protect sensitive information
Do not send full card numbers, card security codes, passwords, API keys, or other credentials by email or through the contact form.
Stripe handles payment-card collection on its own secure payment surfaces. If sensitive access is required for an active engagement, Dynamis Code will provide an appropriate method.